Frequently asked questions - FAQ

Why don't you have a shopping cart?

This may be implemented in the future, but right now we do all our quotes formally over email. The more you order generally the better prices you can get. 

How long will my order take?

Generally orders take about 2-3 weeks on average from payment received to arrive to you.

What payment methods do you accept?

At the moment we are only accepting direct deposit payments.

What is your refund policy?

Parts are inspected and assessed for damage/defects prior to being sent to you - In the event of something being damaged please contact us so we can organize a replacement or refund.

Why do the orders take 2-3 weeks?

Unfortunately to get the best prices on genuine parts, orders are based on a per order basis. This means a 2-3 week wait till the part arrives to you. (Generally you will receive the item within 5 to 8 business days)

For some aftermarket items, shipping times can be expedited but this will at an additional cost. 

This is how we can give you such great prices!

How come the prices change a lot?

Depending on the current exchange rate, prices can be impacted.